c77c Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how c77c collects, uses, and protects your information.
Introduction and Scope
Purpose of This Policy
c77c ("we", "our", or "platform") operates a safe and transparent online gaming environment for users in Bangladesh. This privacy policy will inform you about what kind of personal information c77c collects, the purposes for which it is used, how long it is retained, and what rights you have over your information.
By registering with c77c or using the platform, you are considered to have fully read and accepted this privacy policy. This policy is an integral part of our terms and conditions.
Scope of Application
This privacy policy applies to all of the following situations:
- When browsing or using the c77c website (c77c.cam)
- When opening an account or logging in to c77c
- When playing games, making deposits, or making withdrawals
- When contacting customer support
- When participating in promotions or bonus offers
This policy does not apply to third-party websites or services, even if they are accessed through our platform.
What Information Is Collected
Information You Provide Directly
When you register with c77c or use our services, you voluntarily provide the following information:
- Identity Information: Full name, date of birth, nationality
- Contact Information: Email address and mobile number
- Payment Information: bKash, Nagad, Rocket, or Upay account number (for transactions only)
- Identity Verification Information: National ID card or passport details (for the KYC process)
- User-Generated Content: Messages or issue descriptions submitted via live chat
Automatically Collected Information
Some information is collected automatically while you use the c77c platform:
- Device and Technical Information: IP address, browser type and version, operating system
- Usage Information: Pages visited, session duration, click patterns
- Transaction Information: Deposit and withdrawal history, records of betting and gaming activity
- Cookies and Similar Technologies: For session management and saving user preferences
Information Received from Third Parties
In some cases we may also receive information through third parties:
- Transaction verification information from payment processors
- KYC verification results from identity verification service providers
- Analytical tools for fraud prevention and risk assessment
c77c uses this information only for lawful purposes and on the basis of your consent.
Purposes of Data Use
Delivering Core Services
c77c uses your information for the following primary purposes:
- Creating, managing, and verifying accounts
- To confirm your identity and prevent fraud
- To process financial transactions via bKash, Nagad, Rocket, and Upay
- To activate gaming services and bonus offers
- To provide 24/7 customer support in Bengali
- For dispute resolution and complaint handling
Security and Legal Compliance
We use your information to maintain platform security and meet legal obligations:
- Anti-money laundering (AML) and prevention of terrorist financing
- To detect unusual or suspicious activity on accounts
- To ensure responsible gaming (age verification, managing self-exclusion)
- To fulfill information requests from regulatory authorities
- To monitor the cybersecurity of our platform
Service Improvement and Communication
To improve your experience and keep in touch with you, we use your information:
- To identify and resolve technical issues on the platform
- To analyze your usage patterns and improve our services
- To send you relevant offers and updates based on your preferences (subject to your consent)
- For sending important account-related notifications
Note: You can opt out of marketing communications at any time. However, it is not possible to stop sending important service-related notifications.
Cookies & Tracking Technologies
Cookie Usage Policy
c77c uses various types of cookies and similar technologies. Cookies are small data files stored in your browser.
- Essential Cookies: Essential for managing your login session and security. These cannot be disabled.
- Functional Cookies: Remember your language preferences and platform settings.
- Analytical Cookies: Help us evaluate the quality and performance of our services.
You can disable certain cookies by changing your browser settings. However, this may limit some features of c77c.
Sharing Information with Third Parties
Our Core Commitment
c77c never sells, rents, or shares your personal information with any other organization for commercial purposes. Your privacy is our highest priority.
Limited Information Sharing Situations
c77c may share information in the following limited situations and only to the extent necessary:
- Payment Service Providers: To process transactions via bKash, Nagad, Rocket, Upay — only the necessary financial information
- Identity Verification Services: With trusted third-party service providers to complete the KYC process
- Legal Obligations: To authorities as part of a court order or valid legal process
- Fraud Prevention: With specialized cybersecurity partners to protect the security of the platform
- Business Transfers: In the event of a merger or acquisition, however the new owner will be bound to comply with this same privacy policy
All third parties are contractually bound to comply with our privacy standards and applicable data protection laws.
Data Protection & Retention
Security Measures
c77c takes the highest industry-standard technical and organizational measures to protect your information:
- SSL/TLS Encryption: All data transfers are conducted through encrypted channels
- Data Encryption: Stored sensitive information is protected by AES-256 encryption
- Access Control: Only authorized personnel can access data, and only to the extent necessary for service delivery
- Security Monitoring: 24/7 system monitoring and detection of unusual activity
- Regular Audits: Periodic security audits to verify the effectiveness of protection measures
If a data breach occurs and there is a possibility that your information is at risk, c77c will notify you as soon as possible.
Data Retention Period
c77c retains your information only for as long as necessary:
- Active Account: Complete information is retained for as long as the account remains active
- After Account Closure: Financial transaction records are generally retained for five to seven years in accordance with legal obligations
- KYC Documents: For the period specified by regulatory requirements
- Customer Service Communications: For a reasonable period for dispute resolution
Once the specified period has ended, c77c securely and permanently deletes or anonymizes your information.
Your Data Rights
Your Fundamental Rights
You have the following rights over your personal information on the c77c platform:
- Right of Access: The right to know what information we hold about you
- Right of Rectification: The right to correct inaccurate or incomplete information in your account
- Right to Erasure: The right to request deletion of your information in certain circumstances (may be limited where legal obligations exist)
- Right to Restrict Processing: The right to request that your information be used in a limited way for specific purposes
- Right to Portability: The right to receive your information in a structured format
- Right to Object: The right to object to your information being used for marketing purposes
To exercise these rights, email [email protected]. We will generally process your request within 30 business days.
Withdrawal of Consent
Where we process your information on the basis of your consent, you may withdraw that consent at any time. Processing carried out before withdrawal of consent will remain valid. In some cases, withdrawing consent may make it impossible to manage your c77c account.
International Data Transfers & Legal Basis
International Data Transfers
As c77c operates internationally, your information may be stored or processed on servers located outside Bangladesh. For any international transfer, we ensure that:
- The recipient country provides adequate data protection measures
- Appropriate contractual safeguards are in place
- Transfers are used only for the purposes described in this policy
Legal Basis for Data Processing
c77c processes your information on the following legal bases:
- Contract Performance: For what is necessary to carry out our service agreement with you
- Legal Obligations: To meet AML, KYC, and other regulatory requirements
- Legitimate Interests: For fraud prevention, security, and improvement of service quality
- Consent: For marketing communications and optional features
Minor Protection
Age Restriction
c77c is strictly prohibited for anyone under 21 years of age. We do not knowingly collect or process information from anyone under 21. If we learn that a minor has used our platform, we will immediately close their account and delete all collected information.
If you believe a minor has registered on c77c, please contact us immediately at [email protected].
Policy Changes & Updates
Policy Change Process
c77c may change or update this privacy policy from time to time. In the event of changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email for significant changes
- Seek your explicit consent where applicable
Continuing to use c77c after any changes will be considered acceptance of the new policy. We therefore recommend that you check this page regularly.
Contact & Complaints
Privacy-Related Contact
[email protected]
24/7 direct support in Bengali is available
Email requests are generally responded to within 30 business days
Complaint Submission Process
If you have any concerns or complaints regarding your privacy, please follow the steps below:
- Send a detailed email to [email protected]
- Include your account information and a description of your complaint
- Our team will respond within 30 business days
- If needed, get immediate assistance through live chat
c77c takes every complaint seriously and is committed to providing a prompt and effective resolution.
Privacy Policy Summary
Data Protection
All your personal information is kept secure through SSL encryption and advanced security technology.
No Data Selling
c77c never sells or transfers your personal information to third parties for commercial purposes.
Your Rights
You have the right to view, correct, and delete your information. Contact us at any time.
Payment Security
bKash, Nagad, Rocket, and Upay transaction data is processed under strict security protocols.
21+ Only
c77c is strictly for those aged 21 and above. No information from minors is collected or stored.
24/7 Support
Our 24/7 live chat support team is always ready to assist you in Bengali for any privacy-related questions.